On the phone of the person you’re not hearing about, check that location access is set to “Always”, Family Haven’s notifications are on, sharing isn’t paused, and the phone has signal. On Android, battery saving can also delay alerts, and the app will tell you if that’s happening. Parents also see paused sharing or location turned off under “Needs attention” on the Home screen.
Phones limit how often apps can check the battery in the background, especially iPhones, so these alerts can be late or missed. Make sure low-battery alerts are switched on in Settings, and that you’ve picked who receives them.
Install Family Haven on the new phone, then make your child a new login code in the app on your phone. They type it in to sign in, with no email needed.
Parents can invite anyone from the app with a 6-character code. When you invite a child, you’ll confirm you’re their parent or guardian first.
Sign in to Family Haven, then go to Settings, Family Haven Plus, and tap Restore purchases.
In your App Store or Google Play subscription settings. You keep Plus until the end of the period you’ve paid for. Deleting the app or your account doesn’t cancel it.
Refunds are handled by Apple or Google under their refund policies. You can request one through the App Store or Google Play.
In the app, go to Settings, then Leave or delete. If you no longer have the app, use our deletion request form.
When you arrive at or leave a saved place, your “I’m okay” check-ins, and whether your sharing is on or paused. Never where you are in between. More about privacy.
Contact us
It helps if you tell us:
Prefer email? Write to support@ourfamilyhaven.com.
Report a concern
Family Haven is for families who’ve agreed to share with each other. If you think someone is using it to follow a person without their agreement, or a child has been added by someone who isn’t their parent or guardian, tell us. Every report is read by a person, and we can suspend accounts or remove people from a family.
Leave the family in Settings, under Leave or delete, or turn off location access for Family Haven in your phone’s settings.
If you’re in danger, call 999.