Your account

Delete your account

You can delete your Family Haven account and its data at any time. It’s quickest in the app. If you no longer have the app, send us a request below.

Request deletion

We’ll email you to check the request is yours before deleting anything.

What would you like us to delete?

As it appears in Family Haven.

The Google or Apple account you sign in with.

Quicker in the app

  1. 1Open Family Haven and go to Settings.
  2. 2Tap Leave or delete.
  3. 3Choose to delete your account, and confirm.

It’s done 24 hours later, with no need to contact us.

Before you delete

  • Family Haven PlusDeleting doesn’t cancel a subscription. Cancel it first in your App Store or Google Play subscription settings.
  • Family ownersIf other people are still in your family, make another parent the owner first. If there’s no other parent, invite one, or remove everyone else and delete the family.
  • Children’s accountsThe family owner can delete a child’s account from the child’s profile in the app, and any parent can download a copy of a child’s data first. Children aged 13 and over can also ask us themselves.

What happens

What’s deleted, and when

Times are from when you delete in the app, or from when you confirm a request sent from this page. We complete every request within one month at most.

  1. 1Straight awayYour account is turned off and the parents in your family are told.
  2. 2After 24 hoursYour account and data are permanently deleted. If you’re the only parent, the whole family is deleted too.
  3. 3Within 90 daysCrash reports expire. Server logs go within 30 days.

What’s deleted

  • Your profile and sign-in details
  • Your arrival, departure and check-in records
  • Your phones and their settings
  • Your routines

What stays

  • Places you saved stay with your family, with your name removed
  • Emails you’ve sent us are kept for up to 12 months after they’re resolved

Our privacy policy explains your rights over your data, including getting a copy of it. Questions? Email support@ourfamilyhaven.com or visit Support.